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Satisfaction Survey
Satisfaction Survey
XCMG Finance provides reliable and professional financial services to all XCMG dealers and customers with a variety of preferable solutions to help you succeed.
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Dear XCMG Customers: Hello! We sincerely thank you for choosing and using XCMG products and sincerely invite you to participate in the customer satisfaction survey of XCMG group and complete the "customer satisfaction questionnaire of XCMG group". You can also visit the website of XCMG group ( lanzhouzhicheng.com) and click "customer satisfaction survey" to fill in the questionnaire and submit it for us to provide you with better products and services after receiving your reply. At the same time, your questionnaire will participate in the annual public lucky draw held by XCMG group. The prize settings are as follows:
1 first prize,prize worth 10,000 yuan
2 second prizes,prize worth 5,000 yuan
10 third prizes,prize worth 1,000 yuan
Personal Information:

  • Satisfaction Survey

  • 1.How many points do rate for the overall image of XCMG as far as integrated product, service and price factor are concerned? * （Single election）

    • 10(Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 2.In your mind, are the advantages (performance, reliability, price, etc.) of XCMG products outstanding? * （Single election）

    • 10(Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 3.Compared with products of other brands, what is your overall expectation for XCMG products? * （Single election）

    • 10(Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 4. Are you satisfied with XCMG's marketing policy? * （Single election）

    • 10(Very satisfied)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very dissatisfied)

  • 5.Are you satisfied with the explanation given by our sales staff? * （Single election）

    • 10(Very satisfied)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very dissatisfied)

  • 6.Are you satisfied with the delivery service of XCMG products (including inspection of goods and technical guidance)? * （Single election）

    • 10(Very satisfied)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (Very dissatisfied)

  • 7.Is the repair service of XCMG timely after product fault? * （Single election）

    • 10(Very timely)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (Very late)

  • 8. What do you think of the fault handling skills of XCMG’s technical service personnel? * （Single election）

    • 10(Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 9.Do you think XCMG’s supply of spare parts is timely? * （Single election）

    • 10(Very timely)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Not timely)

  • 10. Are you satisfied with the quality of spare parts provided by XCMG? * （Single election）

    • 10(Very satisfied)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very dissatisfied)

  • 11.After using XCMG products, what do you think of the operating comfort (vibration, noise, etc.)? * （Single election）

    • 10 (Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 12.After using XCMG products, do you think XCMG products can meet the requirements of working conditions? * （Single election）

    • 10(Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very poor)

  • 13.What do you think of the appearance quality of XCMG products? * （Single election）

    • 10 (Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (Very poor)

  • 14.Do the XCMG products you use often break down? * （Single election）

    • 10 (Fault-free)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (Frequent fault)

  • 15.Do you think the maintenance of XCMG products is convenient? * （Single election）

    • 10(Very convenient)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very inconvenient)

  • 16.Compared with other brands, what do you think about the fuel consumption of XCMG products? * （Single election）

    • 10 (Low oil consumption)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (High oil consumption)

  • 17.What do you think of the safety performance of XCMG products? * （Single election）

    • 10 (Very good)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1 (Very poor)

  • 18. Do you think the price of XCMG products is appropriate relative to the quality? * （Single election）

    • 10(Very appropriate)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Very inappropriate)

  • 19. How likely are you to choose XCMG products when you buy products again? * （Single election）

    • 10(Very likely)
    • 9
    • 8
    • 7
    • 6
    • 5
    • 4
    • 3
    • 2
    • 1(Small possibility)

  • Your other comments or Suggestions

  • Thank you again for your valuable comments and suggestions! I wish you all the best!
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